At New Kent Direct Care ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, communicate with us, or become a member of our practice.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Age

• Membership inquiries and preferences

• Information submitted through contact forms

We may also collect non-personal information automatically through website analytics, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Process membership applications and enrollments

• Communicate important updates about our services

• Schedule appointments and coordinate care

• Improve our website, services, and user experience

• Comply with legal and regulatory obligations

Healthcare Information

If you become a patient or member of New Kent Direct Care, certain health information may be collected and maintained as part of your medical record. We are committed to protecting this information and handling it in accordance with applicable federal and state privacy laws, including HIPAA where applicable.

Additional information regarding the use and disclosure of protected health information may be provided through our Notice of Privacy Practices.

Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. You can modify your browser settings to refuse cookies; however, some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our website, managing communications, processing memberships, or providing services on our behalf. These providers are required to maintain the confidentiality and security of your information.

We may also disclose information when required by law or when necessary to protect our rights, safety, property, or the rights and safety of others.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.

Your Choices

You may contact us at any time to:

• Update or correct your personal information

• Request information about the data we maintain

• Opt out of non-essential communications

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children through our website without appropriate parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.